Clinic Receptionist & Patient Service Coordinator (PSC) - Bali, Indonesia

Join Care Center Clinic, a leading healthcare provider dedicated to delivering exceptional patient care in Bali’s vibrant communities. We are seeking a highly organized, customer-focused Clinic Receptionist & Patient Service Coordinator (PSC) to join our dynamic team in Bali. In this role, you will be the first point of contact for patients, ensuring a seamless and efficient experience from the moment they walk through our doors. Your day will be a mix of administrative tasks and direct patient interaction, requiring both a keen eye for detail and a warm, approachable demeanor.

At Care Center Clinic, we believe in fostering a supportive and collaborative environment where your contributions are valued. As a Clinic Receptionist & Patient Service Coordinator (PSC), you will play a pivotal role in coordinating patient appointments, managing medical records, and ensuring that our clinic runs smoothly. With a focus on patient satisfaction and operational efficiency, this role offers a unique opportunity to grow your skills in a fast-paced, rewarding setting.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients, answering inquiries and directing them to the appropriate healthcare providers.
• Schedule and confirm patient appointments using our in-house scheduling software, ensuring minimal wait times.
• Coordinate with healthcare staff to ensure patients receive timely and efficient care.
• Maintain and update patient records, including medical histories and insurance information, using our electronic health record (EHR) system.
• Process insurance claims and handle patient billing, ensuring accurate and timely transactions.
• Manage front desk operations, including inventory management of supplies and equipment.
• Assist in organizing and conducting clinic events, such as health screenings and patient education workshops.
• Provide exceptional customer service, addressing patient concerns and feedback promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 2 years of experience in a receptionist or administrative role within the healthcare industry.
• Proficient in using electronic health record (EHR) systems, such as Epic or Cerner.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients, staff, and healthcare providers.
• Familiarity with medical terminology and basic medical procedures.
• Ability to work in a fast-paced environment with a positive attitude and a commitment to patient care.
• Fluency in both English and Bahasa Indonesia, with the ability to communicate effectively in both languages.

🛠️ Keahlian

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