Customer Service Advisor - Bali (Full-Time)

Join Asta Medical International, a leading healthcare solutions provider, as a Customer Service Advisor in the vibrant and culturally rich island of Bali. In this full-time role, you will be the voice of our company, ensuring exceptional service and satisfaction for our valued customers. You'll handle inquiries, complaints, and feedback, helping to build strong relationships and drive customer loyalty. This position offers a unique opportunity to work in a dynamic environment, contributing to the success of a company that is committed to delivering high-quality healthcare solutions.

As a Customer Service Advisor at Asta Medical International, you'll be part of a dedicated team that is passionate about providing top-notch customer service. You'll have the chance to develop your skills and grow within the company, with opportunities for professional development and career advancement. Bali's beautiful landscapes and rich culture provide a fantastic work environment, making this an ideal role for someone looking to make a difference in the healthcare industry while enjoying the unique benefits of living and working in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and chat, ensuring prompt and efficient resolution.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism.
• Assist customers with product information, order status, and troubleshooting.
• Document and track customer interactions, ensuring accurate and up-to-date records.
• Collaborate with the sales and technical support teams to resolve complex customer issues.
• Monitor and analyze customer service metrics, identifying areas for improvement.
• Stay updated on company policies, procedures, and product knowledge.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the healthcare or medical equipment industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to travel and work in a culturally diverse setting.

🛠️ Keahlian

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